Delete your NoorPaths account

You can delete your NoorPaths account and its associated data at any time. There are two ways to do it.

If you can sign in

1. Open NoorPaths and go to Profile.
2. Find the Account section.
3. Select Delete account and confirm.

This permanently deletes your authentication account and your NoorPaths app data. A recent sign-in is required.

If you cannot sign in

1. Use the request form on this page, or email support@noorpaths.com.
2. Send the request from the email address on the account.
3. We verify that you control that email address before deleting anything.
4. We reply to confirm once the deletion is complete.

Never send your password. We will never ask for it.

What is deleted, and what is kept

Deleting your account removes your NoorPaths account and the learning data attached to it: your profile, preferences, lesson and unit-test progress, attempts, Ajr, streaks, learning days, streak freezes, achievements and review items.

A small amount of information is kept, for a stated purpose and a stated period:

• A deletion audit record - an internal account reference, the action and the date, with no name and no email address - is kept for 24 months so we can show the deletion was carried out.
• If you asked us to delete your account by email rather than in the app, that email address is kept for 90 days afterwards so we can confirm completion with you, and is then deleted. The text of the request is redacted once the request is handled.
• Feedback you sent is kept for up to 12 months with your name and account reference removed from it. Ask us and we will delete it sooner.
• Usage events are kept for 90 days. If you delete your account, its link to those events is removed.

These periods are enforced automatically on a daily schedule.

Contact

Email support@noorpaths.com for help with a deletion request, or privacy@noorpaths.com for privacy questions.